Terms & Conditions

1. Introduction

Welcome to Hope Haven Home. By accessing or using our website (www.hopehavenhome.co.za), you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please review them carefully. If you do not agree to these Terms, you should not access or use this website.

These Terms apply to all visitors, donors, volunteers, and who access the website.

"Hope Haven," "we," "us," or "our" refers to Hope Haven Home, a Non-Profit Company registered in South Africa, located in Centurion, Gauteng. "You" or "user" refers to the individual or entity accessing the website.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Prohibited behavior includes:

Harassing or causing distress to any person.
Transmitting obscene or offensive content.
Attempting to gain unauthorized access to our website’s administrative areas.
Misusing images of the children featured on our site (see Section 6).

3. Donations and Sponsorships

Hope Haven relies on the generosity of donors to care for abandoned and abused babies.

Payment Processing: We may use third-party payment gateways (e.g., PayFast, Yoco, EFT) to process donations. By donating, you agree to the terms and conditions of these third-party processors.
Cot Sponsorship: Our "Sponsor a Cot" program invites you to contribute towards the care of a baby in one of our six dedicated cots. While we strive to allocate funds to specific needs as described, Hope Haven reserves the right to allocate donations to where they are needed most urgently for the welfare of the children.
Recurring Donations: If you sign up for a monthly debit order or recurring donation, it is your responsibility to ensure funds are available. You may cancel your recurring donation at any time by contacting us.
Refund Policy: As a general rule, donations are non-refundable. However, if you have made an error in your donation amount or date, please contact us within 7 days of the transaction, and we will do our best to assist you to resolve the error.
Tax Certificates: If Hope Haven is registered as a Public Benefit Organization (PBO) under Section 18A, tax certificates may be issued for eligible donations. It is the donor's responsibility to provide accurate details for these certificates.

5. Protection of Minors (Crucial)

Hope Haven is a safe house for vulnerable children.

Anonymity: For the safety and legal protection of the babies, we may use pseudonyms or obscure faces in photographs on the website.
No Sharing: Users are strictly prohibited from copying, downloading, or redistributing images of the babies found on this website without express written permission from the Hope Haven Board of Directors.

6. Intellectual Property

The content on this website, including but not limited to the text, graphics, logos (including the Hope Haven logo), images, and software, is the property of Hope Haven Home and is protected by South African and international copyright laws.

You may not reproduce, distribute, or exploit any content for commercial purposes without our prior written consent.
Scripture references (e.g., Jeremiah 29:11) are public domain, but their specific presentation and context on our site constitute our curated content.

7. Privacy and POPIA Compliance

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Collection: We collect data (name, email, phone number) when you donate, sign up for newsletters, or inquire about volunteering.
Use: This data is used solely for communicating with you about Hope Haven’s work, processing donations, and issuing tax certificates.
Sharing: We do not sell your personal information. We only share data with service providers (like payment gateways) as necessary to fulfill our operations.
For more details, please view our Privacy Policy.

8. Limitation of Liability

The information provided on this website is for general informational and educational purposes.

While we strive for accuracy regarding our needs and operations, Hope Haven makes no warranties, regarding the completeness or accuracy of the information.
Hope Haven and its directors shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the website.

9. Third-Party Links

Our website may contain links to external websites (e.g., social media pages, partner organizations). We have no control over the content or practices of these sites and accept no responsibility for them.

10. Modifications to Terms

Hope Haven reserves the right to change these Terms and Conditions at any time. Any changes will be posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the new Terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts located in Gauteng.